Every report
is answered.
We have the photos
& the timestamps
to prove it.
A single platform that routes every civic report to the right department automatically, tracks every issue from first report to verified completion, and gives city leadership real-time performance data across all service zones.
Accountability begins the moment
a closure carries its own photograph.
of citizen reports currently require manual re-routing on first submission across legacy municipal workflows. MyCivic routes automatically in under one second.
median resolution time for civic service requests across mid-sized European municipalities under legacy workflows. Partner cities now resolve in hours, with photographic verification.
of resolved reports verified with geo-tagged photo documentation in legacy civic ticketing systems. Status changes without proof.
Six stages. Every one tracked, timestamped, auditable.
The lifecycle does not end at "resolved". It ends with photo proof delivered to the citizen who filed the report. That is the difference between a ticketing system and a governance tool.
Citizen reports
Via web or municipal app. Photo and location pin required to submit. Submit anonymously, or create an account to follow up on the report.
Automatic routing
Classification and dispatch to the correct department. Sub-second, not next-morning.
Work order assigned
Crew receives the work order with geolocation, context, and SLA window attached.
Field work
Crew marks arrival, materials used, timing. Every action timestamped and logged.
Verified closure
Geo-tagged completion photo uploaded. Location and time-of-day validated against the report.
Citizen notified
Notification with photo proof delivered to the reporting citizen. Loop closed.
Automatic classification and dispatch replaces the call center, the routing spreadsheet, and the inter-department email chain. The report reaches the right crew in less time than it took to submit it. Multi-district cities with separate service entities handled as first-class citizens of the architecture.
Six lifecycle stages. Six timestamps. Six auditable state transitions, rather than a free-text "status" field a crew clerk edits at end-of-shift. You can tell at a glance which district is lagging, which crew is under-resourced, and whether things are getting better or worse.
Every resolved issue carries a geo-tagged completion photo. Verified against the original report location and timestamp. No competitor closes the loop this way. When a citizen asks "was this actually fixed?", the answer is not a status code. It is a photograph.
Real-time dashboards translating the lifecycle data into SLA compliance, resolution rates, response times, and five city-performance indices. The dashboard is the briefing document. Mayors can defend service delivery on data, not impressions.
Status changes don't prove work was done.
A geo-tagged photo does.
Most civic platforms close a ticket when a crew member edits a dropdown. MyCivic closes a ticket when a photograph of the completed work arrives at the citizen's phone. Location and time validated against the original report.
- Location verified. Photo GPS matches the report GPS within tolerance.
- Timestamp logged. Every handoff in the six-stage lifecycle is recorded.
- Citizen receives proof. Notification delivered with the before/after image.
- Audit-ready by default. Every request produces a defensible evidence trail.
- No retrofit. Verification is the closure condition. Not an add-on workflow.
A single read-out. Five indices.
No interpretation needed.
SLA compliance, resolution rates, response times, and the MyCivic City Performance Index, updated live. The dashboard answers three questions directly: which enterprise is performing, which district is lagging, and whether things are getting better or worse.
The old shape
- Manual intake via phone queues and inboxes. Report quality depends on who picked up.
- Routing by human judgment. Transfers across departments. Days lost before a crew sees the work.
- Status managed in spreadsheets and free-text fields edited at end-of-shift.
- Resolution declared by a checkbox. No proof. No audit trail.
- Performance discussed on anecdote. Council asks, leadership interprets.
- Citizens report and disappear. Trust in city services corrodes quietly.
The new shape
- Single intake via web or municipal app. Photo and location pin required. Anonymous submission supported; account required to follow up.
- Automatic routing in under one second. The correct crew sees the work before the citizen closes the browser.
- Six-stage lifecycle. Every transition timestamped, logged, and cross-referable.
- Closure only on geo-tagged photo proof. Location and timestamp validated.
- Real-time dashboards. SLA, throughput, and performance indices live across every district.
- Citizens notified with photographic proof. Institutional trust compounds, report by report.
A governance tool, not an analytics product. We collect the issue, not the citizen.
MyCivic is built to EU data protection standards from first commit, with regional data residency, DPIA-ready documentation, and privacy-by-design architecture. Nothing retrofit. No behavioral surveillance. No third-party tracking. Institutional buyers hold the contract; citizens hold the rights.
When citizens can see the photo, they stop calling the complaints line.